CloudCone 就洛杉矶 VPS 故障致歉：服务恢复与补偿政策详情

近期不少站长都受到了 CloudCone 洛杉矶 VPS 故障的影响，网站和业务运行也出现了不便。针对这次事件，CloudCone 正式向受影响的用户致歉，并对此次问题高度重视。目前相关服务已经恢复正常，服务商也将通过免费延长使用时长、备份服务优惠、迁移至全新自研平台等方式进行补偿，同时持续优化系统安全与稳定性，尽力挽回大家的信任。

以下致歉全文：

尊敬的 XXX：

我们致函告知您，关于近期影响您位于美国洛杉矶的 VPS（虚拟专用服务器）事件的重要最新进展。

如果您错过了我们此前的邮件，可点击此处查阅。

过去一周，我们团队认真反思了此次事件对您及您业务造成的影响。我们深知这并非单纯的技术问题，而是给您带来了实际的业务中断、压力与意外困扰。我们对此高度重视，绝不希望您将此类经历与我们的服务挂钩。

在整个恢复期间，我们的工程师与技术支持团队持续工作，响应数千条支持请求，重建受影响系统，并优化基础设施以应对异常流量。我们投入了无数日夜，唯一目标是：安全恢复服务，并强化平台，降低未来同类事件发生的风险。我们深知信任需要持之以恒的行动来赢得，我们将全力致力于重建您对我们的信任。

作为此项承诺的一部分，我们将向所有受影响客户提供以下补偿与改进方案：

服务时长延长

受影响服务器在续费时，将自动获得免费两个月服务延长，适用于接下来两个续费周期。例如：年度 12 个月套餐将免费延长至 14 个月。新的到期日期会在每次续费时自动更新。

VPS 月度备份服务

2026 年第二季度，受影响客户在我们新平台上可享受月度服务器备份五折优惠，最长为期一年。这一额外保护措施体现了我们持续提升数据安全、让客户更安心的承诺。

平台升级改进

作为长期可靠性与安全战略的一环，我们正逐步停用此前的第三方平台。所有 VPS 实例将迁移至我们全新的自研平台，该平台目前已进入最终测试阶段，计划于 3 月底正式上线。

我们明白，任何补偿都无法完全弥补您所经历的不便与业务中断。但我们希望这些举措能体现我们对此事的重视，以及我们未来为您提供更优质服务的真诚决心。

感谢您的耐心、理解，以及给予我们弥补过失的机会。

如您有任何紧急问题或需要协助，我们的支持团队随时为您服务。

此致

CloudCone 团队

Dear XXX,

We are writing to share an important update regarding a recent incident that affected your VPS (Virtual Private Server) in Los Angeles, USA.

If you have missed our previous email, you may read it here.

Over the past week, our team has taken time to carefully reflect on the impact this incident had on you and your business. We understand that this was not merely a technical issue, but a situation that caused real disruption, stress, and unexpected challenges. This is not something we take lightly, nor is it the experience we ever want you to associate with our services.

Throughout the recovery period, our engineers and support teams have worked continuously, responding to thousands of support requests, rebuilding affected systems, and optimizing our infrastructure to handle exceptional demand. Many long days and late nights were spent with a single focus: restoring services safely and strengthening our platform to reduce the risk of similar incidents in the future. We know that trust is earned through consistent action, and we remain fully committed to rebuilding that trust with you.

As part of this commitment, we are providing the following to all affected customers:

Service Extension
Affected servers will automatically receive a free two-month service extension when renewed, for the next two renewal cycles. For example, an annual 12-month renewal will be extended to 14 months at no additional cost. The updated due dates will be reflected automatically as each renewal is processed.

Monthly Backups for VPSs
In Q2 2026, affected customers will receive 50% off monthly server backups for up to one year on our new platform. This additional layer of protection reflects our ongoing commitment to improving data safety and providing greater peace of mind.

Platform Improvements
As part of our long-term reliability and security strategy, we are actively transitioning away from our previous third-party platform. All VPS instances will be migrated to our new in-house platform, which is currently in its final testing phase and scheduled for launch by the end of March.

We understand that no amount of compensation can fully make up for the inconvenience and disruption you experienced. However, we hope these measures reflect how seriously we take this matter and our sincere commitment to serving you better moving forward.

Thank you for your patience, understanding, and for giving us the opportunity to make
this right.

If you have any immediate concerns or need assistance, our support team is here to
help.

Sincerely,
The CloudCone Team